Comments

Comments and Reviews of our care home

Here are some recent comments made by relatives, residents and staff about Highfield House

Susan Fone (Relative) June 2019

"I have absolute confidence in the really loving care which is given to Mummy.  Many of the staff take great care when helping her choose what she is to wear that day. They recognise that Mummy has always been very colour conscious and likes to wear co-coordinating outfits and jewellery.  This shows great sensitivity to the individual's dignity as a human being.  The opportunities to make choices diminish for people in a residential home and these small opportunities are of increasing significance.  It just takes a little extra time, but the benefits to the individual resident and to the carer and their relationships, is enormous.
I am impressed by the details of the annual care review.  I am grateful to Rachel and the staff for implementing individual records of actual amounts drunk (not just drinks handed out).  This monitoring of fluids has had a direct benefit for Mummy in that since December she has not suffered a UTI.  Thank you!"

 A Resident June 2019

"Its very nice and comfortable here and Castle Cary is easy to get to"

 A Resident June 2019

" I feel like everybody here is willing to talk and to listen"

 A Resident June 2019

"They do all they can, I am very happy here"

Sue Mauger (Relative) June 2019

"It is always interesting to receive the monthly Activities Calendar and we are impressed with the variety of events"

Jenny Barham (Relative) June 2019

"Cannot fault anything - excellent staff, facilities, activities - very happy atmosphere and everyone seems well and settled.  We couldn't have found a more perfect place for our mother.  Thank you all for everything you do"

A Relative June 2019

"Before she had dementia, our Mother took great pride in her appearance.  It pleases us greatly to see that care and attention to her hair and clothing is being taken"

A Relative June 2019

"I would like to thank you for all you do at Highfield to make out Mother's life as happy and fulfilled as possible.  I am so grateful for the high quality are you provide and that you are always striving to improve on your already excellent standard of provision"

A Staff Member - June 2019

"The care of the residents is our first concern.  We all work as a happy team.  Work is like my second home."

A Staff Member - June 2019

"We go over and above what is expected of us.  The care team are brilliant.  I feel I contribute to making our care service excellent and that I am appreciated"

A Staff Member - June 2019

"We have a strong team and we all support each other and help each other and the home is well managed"