These are some words for relatives, friends and professionals that have had experience of the service that we provide.
My mother has been resident at Highfield House since July 2025. She receives excellent care tailored to her own needs and desires. It is consistently evident that the staff care about her emotional as well as physical needs and that they care about her as a person as well as us as a family. Their cheerfulness and smiling welcome make it a pleasure to visit, and they have supported me through some difficult times. Over the last 10 years at different periods, they have cared for my mother-in-law, my father, and now my mother. I feel confident that she is in the best possible hands.
Mum has been a full time resident since feb 2025, she is well cared for in a safe and welcoming environment. As family members we are made to feel welcome when we visit .
There are daily activities both from internal and external providers.
The accommodation is clean, warm and safe , the food is home made and appetising .
Communication from staff is good and we feel able to speak to staff at any time .
The staff are proactive and reactive to mums care needs and have allowed as a family to reconnect with our mum rather than being carers .
We have no hesitations in recommending highfield house.
The management and staff at Highfield House are outstanding. You know right away that they truely care about their residents and go out of their way to meet their individual needs. My uncle, who does not dole out compliments lightly, repeatedly mentioned how he liked so many of the staff. He also loved the beautiful garden behind the house - it is a haven for residents who love the outdoors, birds singing and flowers.